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FAQ

Can I pickup my order in Elora?
We offer porch pickup in Elora. You can select "local pickup" when you checkout. We will email you when your order is ready.

Can I visit your store?
We do not have a retail space for customers to visit, but we do offer local porch pickup in Elora.

Do you offer custom engraving or laser cutting?
We can often accommodate custom designs. If you can, share a photo of something similar to what you are thinking of. This will help us know whether your project is something we can make. Custom orders will be subject to an additional design fee.

How long until my order is ready to ship or be picked up?
We will aim to have your order ready in two weeks. Smaller items are often less than two weeks, while larger items can sometimes take a bit longer. If you have a specific date you need your order for, please contact us before placing it.

Do you engrave Yeti Tumblers?
We can engrave Yeti tumblers, but there is a small catch. Yeti doesn’t appreciate anyone else engraving their products. Because of this, engravings by anyone other than Yeti will void your manufacturers warranty. If you would still like to proceed, we can help with that.

Can you cut or engrave metal?
We are unable to cut or engrave metal. We are able to engrave coated metals such as powder coated stainless steel and anodized aluminum.

What materials can you work with?

Material

Engrave

Cut

Acrylic

Yes Yes

Glass

Yes No

Laminates

Yes Yes

Leather

Yes Yes

Metal

Yes* No

Paper

Yes

Yes

Plastics

Yes Yes

Stone

Yes No

Textiles

Yes Yes

Wood

Yes Yes

*We can only engrave coated metals. Ex; anodized, powder coated, painted, etc.